If at any time you have questions or concerns about our products or services, please contact us directly at “[email protected] We are in business to serve our customers and will do anything we reasonably can to assist you. [email protected]
Email: privacy “at” StayLoLife.com
Mail: 12647 Olive Blvd., Suite 510, St. Louis MO, 63141 USA
StayLo respects and is committed to protecting your privacy. We use the information we collect on the site to make shopping at StayLo possible and to enhance your overall shopping experience. We do not sell, trade, rent or loan your personal information to others, unless instructed by a court of law. We only use your data to provide and enhance your shopping experience with StayLo. We reserve the right to disclose your personally identifiable information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
What information do we collect?
To order a product, you will need to set up an account. To set up an account, we will need to know your name, email address, billing and shipping address and payment method. This allows us to process and fulfill your order and to notify you of your order status. You will also be asked to enter your email address so that we may contact you regarding your order. In addition, you will also be asked to create a password so that you may access your account in the future (and so you don’t have to re-enter all your information again). When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. When you submit a “Contact” message via our website, we will need to know your name, email address and question, we may choose to store this information on file so that we have it for future reference. If a user chooses to submit a product review, we will need to know your name, email, review description and location so that we may store it to display with your review. You can choose not to have your name, email or location posted to your review, although we will still need to collect the information to keep on file with your review for internal records. Like most standard website servers we use log files. We will record your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, browser types also help us detect patterns of fraud so we record and link this data to your personal information.
Automated Collection Of Data
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting (“first-party cookies”), or by a domain other than the website the user is visiting (“third-party cookies”). A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.
How do we use the data we collect?
- to allow you to shop and place an order with our company;
- to provide and maintain our websites;
- to notify you about changes to our websites;
- to allow you to participate in interactive features of our websites when you choose to do so;
- to provide customer support;
- to gather analysis or valuable information so that we can improve our websites;
- to monitor the usage of our websites;
- to provide a personable shopping experience;
- to provide relevant marketing and advertising;
- to detect, prevent and address technical issues;
- to fulfill any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- to provide you with notices about your account and/or auto shipments, including expiration and renewal notices, email-instructions, etc.;
- to provide you with news and general information about our websites and services;
- for any other purpose with your consent.
How does StayLo services protect customer information?
To place an order on our site, your browser must except SSL. We also protect customer information simply by never selling, trading, loaning or renting your personal information to others (EVER!). StayLo is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. We also run proactive server, network and facility security audits, proprietary encryption algorithms for database storage, redundant systems, and data backup. In summary, we maintain administrative, technical and physical safeguards designed to protect your personal information that we obtain through the use of our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Does StayLo release data to brands and manufacturers?
StayLo only sells products to “end users” and will not facilitate in any way by selling products to resellers. StayLo may from time to time work with manufacturers to help them troubleshoot parallel selling or marketplace orders however we will never release customer information back to the manufacturer of a product or brand even if that manufacturer suspects or has reason to believe that you are reselling their products on a third party channel without their prior written consent.
What about “cookies”?
The following types of cookies and similar technologies are used by our Services:
We use necessary cookies to help enable the Services to function, including to (1) identify you during your site visit, (2) identify you once you have logged in to your account, (3) keep track of preferences you specify while you use the Services, and (4) manage the security of the Services.
Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit www.google.com/analytics/learn/privacy.html, and to opt out of being tracked by Google Analytics across all websites, please visit: http://tools.google.com/dlpage/gaoptout.
Personalized Advertising Cookies
Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
How to Change Your Cookie Settings
To the extent required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device, and keep your choice for a period of six (6) months.
You also can stop certain types of cookies from being downloaded on your device by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. The following external links will explain how to manage cookies for the most common browsers:
To find out how to manage cookies for other browsers, please click “help” on your browser’s menu or visit www.allaboutcookies.org. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.
Will StayLo share information to outside parties?
StayLo may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors to help us with personalization, advertising and other site enhancement we think will be beneficial for you as a user. We use an outside shipping company to ship orders (Examples include FedEx, DHL, USPS, or UPS), and a payment processing companies to bill you for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data will be stored on file for as long as your account is active or as long as we need it to comply with all laws and regulations. An account will become inactive if you specifically tell us to remove your account. If your account is inactive it will automatically be deleted from our records. To have your account deleted earlier then the required expiration period, simply contact us and tell us to delete your personal information. If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users personally identifiable information. This can usually be done at the account manager or by contacting our Customer Support Department at [email protected] or postal mail at the contact information listed at the bottom of this page. We may share non-identifiable information such as your zip code with our business partners for demographic purposes or for purposes as described in this policy. We may also send your limited personal, browsing or buying data to third party vendors to administer emails on our behalf or to help serve up product advertising and marketing placements on our website or other websites that we think you may find enjoyable and personable. We may send your first name, last name, email address and zip code as well as products you’ve purchased or products you may be interested in to qualified advertising partners such as Google, Facebook, Instagram, Criteo, in order to show you targeted ads or deals that we think you will like. If however you’d rather not have us share your information with third-party marketing agencies, simply contact us and tell us not to share your data. You may also visit them directly and tell them to remove you:
We also may disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.
What you should know
StayLo takes reasonable and ongoing security safeguards’ and measures to protect your data and any health information you have provided from loss, as well as from unauthorized access, use, modification or disclosure. However you understand and agree that with the nature of the internet and the world wide web that any transmissions, uploads and data can NEVER be fully secure. There is always a risk of a security breach and there may be serious potential consequences for people whose information is in danger or whose data has been breached. Studies (and experience) have shown that unauthorized disclosure can occur in a number of ways – complacency, inadequate security, poor procedures, or simply by accident or human error. There is no fail-safe control given the human element involved, but regular checks and reminders together with systems or technical measures to identify mistakes or anomalies can assist to reduce the incidence of data privacy issues. You agree to indemnify and hold StayLo harmless for any data breach or unauthorized access of your data including, as such:
(1) If your order is accidentally delivered to a wrong address and thereby risk unauthorized disclosure of personal or health information.
(2) If our servers, systems or processes are accidentally compromised in any manner and provide unauthorized access to your data and thereby provide unauthorized disclosure to your personal or health information.
If a notifiable privacy breach does occur, StayLo will comply with all legal requirements including notifying any Office’s of Privacy Commissioners (in specific countries) as well as the affected individual(s) (unless one of the limited exceptions contained in a country specific Privacy Act applies).
How long does StayLo keep your data?
To the extent required by applicable law, we keep the personal information you provide for the shortest duration as necessary during of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.
What about email?
StayLo sends out order confirmation and order tracking emails to our customers when you place an order. These order related emails are vital to making sure your order is delivered correctly therefore, you do not have the opportunity to opt out or unsubscribe from these transactional emails. You may also sign up for one of our newsletter emails during the checkout process when placing an order. You may unsubscribe to these newsletters emails at anytime by logging into your account and changing your communication preferences. In addition, you may also unsubscribe to any newsletter email by following the “unsubscribe” link at the bottom of each newsletter.
Where is my data being stored?
We may store your data manually or electronically. Any data stored electronically will be stored on secure servers in the United States, and any data stored manually will be stored in our premises within the United States. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our websites and any transmission is at your own risk.
Your Rights & Choices
We offer you certain choices in connection with the personal information we obtain about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking on “Communication Preferences”. To the extent provided by applicable law, you also can object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails, texting STOP to the short code number from which our SMS are being sent or contacting us as specified in the How to Contact Us section below. We will apply your preferences going forward.
To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us as specified in the How to Contact Us section below.
California Privacy Rights (CCPA)
If you are a California resident, this section applies to the personal information we collect or process on you.
As a California resident you have certain rights granted to you under the California Consumer Privacy Act of 2018 (“CCPA”), subject to legal limitations and applicable exceptions, regarding the collection, use, and sharing of your personal information. California residents may exercise the following rights by contacting us using the “Contact Us” information at the bottom of this policy or by calling our toll-free number: 1-888-222-6056.
Right to Know:
You have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting the personal information, the categories of third parties with whom we have shared your personal information, and the purpose for which we shared your personal information (“Categories Report”). You may also request information about the specific pieces of personal information we have collected about you (“Specific Pieces Report”).
Right to Delete:
You have the right to request that we delete personal information that we have collected about you.
Right to Opt Out:
We will not discriminate against you for exercising any of these rights.
In order to exercise your rights, we will need to obtain information to locate you in our records and verify your identity depending on the nature of the request you make from us. We verify you by comparing the information that you provide to us when you make your request to the information that we currently retain. If you are submitting a request on behalf of a household, we will need to verify each member of the household by having them each separately submit a request.
You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written documentation from you to confirm such authorization. We prioritize the protection of your personal information, therefore we reserve the right to request any documentation we reasonably deem necessary to confirm such authorization as allowed under the CCPA. To make a request, please use the “Contact Us” at the bottom of this page. We will need documentation demonstrating that you have expressly authorized the agent to exercise rights on your behalf.
We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time, in which case we will notify you and may take up to 90 days total to respond to your request.
Pursuant to the CCPA, below is a summary of the personal information we collect, the sources from which we collect the personal information, the business or commercial purpose for which the personal information is collected and the categories of third parties with whom we share consumer personal information.
|Personal Data||Sources of Personal Data||Business or Commercial Purpose for Collection||With Whom We Share Personal Data|
|Identifiers and information protected by Cal. Civ. Code 1798.80(e), such as real name, address, telephone number, email address, IP address, and other similar identifiers||You, StayLo partners, or third parties||To enable use of our Sites, services, and products, to transact with you if you purchase our products or services, to communicate with you, to understand how our users interact with our Sites, to improve our offerings, to market our products or services, to secure our services, to fulfil our legal compliance obligations, in connection with a business merger or transaction, and otherwise for internal business purposes and to comply with applicable legal requirements.||We share this information with our service providers, business partners and affiliates, and third parties|
|Financial & Logistic information, such as billing & shipping information||You||To transact with you if you purchase a product or service.||Service providers|
|Commercial information and preferences, such as product and service purchase history.||You||To transact with you if you use our Sites, products, or services, to enable transactions you’ve requested, to market our products or services, and for our own internal business purposes such as record-keeping||We share this information with our service providers, business partners and affiliates, and third parties|
|Internet or other electronic network activity information, such as system version, browser type, internet service provider, browsing history, websites visited prior to our Sites, cookie IDs, device type, details about how you use our Site, the referring web page and pages visited, and other similar activity information||Your device||To enable use of our Sites, services, and products, to communicate with you, to understand how you interact with our Sites, to secure our services, to market our products or services, and to improve our offerings||We share this information with our service providers, third parties, and business partners and affiliates|
|Geolocation data, such as general and precise location information||You and Your device||To enable use of our Sites, services, and products, to communicate with you, to understand how you interact with our Sites, and to improve our offerings||We share this information with our service providers, business partners and affiliates|
|Inferences drawn from any of the information we collect to create a profile about you reflect your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, state of health and aptitudes||You and Your device||To understand how our users interact with our Sites, to develop and offer more relevant and useful services and products, to market our products and services, and to improve our products and services we offer||We DO NOT Share this information with anyone.|
How To Contact Us
Email: [email protected]
Mail: 12647 Olive Blvd, St. Louis MO 63141 USA